You will receive a payment confirmation email from Viva Wallet immediately on purchase. We will aim to send you a confirmation email of your order within 24 hours. If this has not been received please let us know.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday). If this is not possible, the order will still be delivered within the time-frame outlined below.
UK shipping charges:
Standard – £3.49 (3-5 working days)
Express – £4.99 (1-2 working days)
Free Express Shipping on all orders £25 or more.
UK includes all the regions in the United Kingdom including the islands. But note that Republic of Ireland does not come under UK.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that your buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created
Orders to Northern Island, Scottish Highlands, and most Channel Islands will be sent by Royal Mail.
The deliveries are all for ANY size, ANY weight, regardless of the cost.